Covid-19 - Expect delays in receiving your orders. Stay safe, stay kind!

Free shipping on orders over $150

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DELIVERY

CHRISTMAS DELIVERY DEADLINES

To make sure your Christmas gifts arrive in time, ensure that your order is placed before our cut off dates:

 

North Island: 17th December

South Island: 15th December

 

Please allow up to 2 additional days for rural postcodes.

DELIVERY

This site currently ships to:
New Zealand
Change Store

Your package will be sent using Track & Trace. A physical delivery address is required for all orders. Same day dispatch will apply to orders received before 1pm. Please allow up to 2 additional days for rural postcodes..

 

ORDERS OVER $150 - FREE

 

The shipping is on us! Bobux offers free shipping on all orders over $150 NZD.

 

ORDERS $150 OR UNDER - NZD $8.50

 

To keep things simple for time-poor parents we provide flat rate shipping. The shipping cost will stay the same, regardless of the size and weight of your package.

  • Lost or damaged goods

    If your order is lost or damaged in transit, please contact Customer Service within 7 Business Days of placing your order so that we may assist you.
RETURNS, EXCHANGES AND REFUNDS

RETURNS, EXCHANGES & REFUNDS

Wrong size, not the right color – whatever it is, we are happy to help you find the right product!

You may return unused items in their original condition up to 28 days after receiving your order. The shoe box must also be intact. If the fit is not right, we’ll gladly exchange your purchase for another size or design of the same value or provide you with an online credit. Please make sure the shoes are in original unworn condition, and the box is intact!

The value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a new item, the value of the item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales or promotions.

  • Full Price Items

    Items purchased at full price (not part of any sale or promotion) are able to be returned for an exchange, refund or online credit (excluding shipping costs). Please allow up to 6 business days for the refund to show in your account from the time it was processed.

    Exchanges are subject to online availability. If your prefered item is not available at the time of processing you will receive a refund or online credit.

    Learn more about booking a return below.

  • Sale Items, Store Credits and Gift Vouchers

    Items that are on sale, purchased during a promotion, using online credits and gift vouchers are not able to be exchanged. Items purchased on sale can be returned for a refund or online credit to the same value, excluding shipping. During sale periods, returns may take up to 10 business days to process.

    Learn more about booking a return below.

    During web sale promotions, high volumes of traffic can be experienced and sometimes orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 business days.

  • Shoes purchased through Afterpay

    All full price Afterpay purchases are eligible for a refund or exchange. Orders placed on sale or during a promotion are entitled to an online credit or refund only. All refunds exclude shipping costs. During sale periods, returns may take up to 10 working days to process.

    If you are eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge. Any partial refunds are adjusted from your final payment forward.

    Learn more about booking a return below.

    When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details.

    All Afterpay purchases are subject to Afterpay’s Terms of Service.

  • Shoes purchased through a retailer or third party site

    To exchange or return a product purchased from a Bobux stockist or third party online retailer, please return the item to the store directly.

    Products purchased from online auction sites cannot be returned or exchanged through Bobux. Please contact the seller directly.

REQUEST A RETURN, EXCHANGE OR REFUND

Returns from within New Zealand are free! Head to the Returns Portal to request a postage label.

For any refund and exchange inquiries, Contact Us here. Please include your order number and contact details.

FAULTY ITEMS

We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.

  • Shoes purchased on the Bobux website

    Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.
  • Shoes purchased on a third-party website or from an independent retailer

    Please go back to the store that you purchased the product through and follow their returns process.

COVID-19 & BOBUX

Hi Bobux family.

 

We are accepting online orders. There may be delays in delivering your shoes due to the current Covid Alert Level. Please allow some extra time to recieve your delivery.

 

We are monitoring the situation closely and are in constant contact with our warehouse partners to ensure best practices and safe handling of products is in place.

 

Stay safe,
The Bobux Team x

Questions? Please contact us here.