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DELIVERY & RETURNS
This site currently ships to:
Your package will be sent using Track & Trace. A physical delivery address is required for all orders.
ORDERS $150 AND OVER - FREE
The shipping is on us! Bobux offers free shipping on all orders over $150 NZD.
ORDERS $150 OR UNDER - NZD $10.50
To keep things simple for time-poor parents we provide flat rate shipping. The shipping cost will stay the same, regardless of the size and weight of your package.
Estimated delivery times
2-3 working days for Auckland, Wellington and Christchurch Metro areas
4-5 working days for rural delivery
Please expect delays during sale periods and on public holidays.
Lost or damaged goods
If your order is lost or damaged in transit, please contact Customer Service within 7 Business Days of placing your order so that we may assist you.
RETURNS, EXCHANGES & REFUNDS
We're sorry to inform you that we cannot accept returns or exchanges for any items (including full price, sale and last chance) purchased on our website.
Before making a purchased, please carefully review the product description and images to ensure that it meets your expectations.
We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.
Shoes purchased on the Bobux website
Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.
Shoes purchased on a third-party website or from an independent retailer
Please go back to the store that you purchased the product through and follow their returns process.